Lapsys Infrastructure Management Centre - A 'Green' Enterprise solutions Provider...

At the centre of the Lapsys ESP Management Centre is “Itheon Green Technology” - an enterprise solution adopted as standard by major Finance companies and Legal firms to link to our manage data centres. This technology has been proven to provide organisations of all sizes with a cost-effective way to meet every potential failure with an appropriate response and keep critical business managed services available without costly manual disaster recovery procedures.

The managed data service centre and is primarily staffed by servers and network engineers who have escalation routes through to the consultancy team. The infrastructure is secure and fully resilient to ensure that continuous service availability is achieved. When events occur, the Support management software assigns each incident a severity level which is colour coded so that, at a glance, IT departments can see the impact of the various events upon the services that they manage.

Lapsys Technologies has spent countless hours researching the responses from its clients to gain a overall understanding as to the challenges business faced in today’s evolving IT 'Green' Technologies. Lapsys understands that its clients need support at the different levels with their organisation and as such Lapsys Technologies would like to guide you through our Infrastrcture Management IT support framework which is as follows:

Infrastructure ESP Management Centre offers:

• Post Solution Support to Infrastructure Management
• Support Management
• Network Management
• Implementation Services (IMAC)
• Patchwork Management
• Helpdesk and Desktop Support Management
• Delivery to Desk (D2D) Support
• Licensing Programme
• Integrated Procurement Purchasing
• Green Infrastructure Recycling – IMACD

Post Solution Support and Infrastructure Management

The Infrastructure Management framework defines how we as an Enterprise Solution Provider deploy the scope of requirements of our requirements, from the initiation to the deliver of the complete solution with on-hands support on recycling, deployment, migration,  to proactive tracking, testing and monitoring which includes:

Delivery to desk (D2D) Management
When it comes to desktop IT, rapid and unremitting change is a fact of life. Day in and day out, you’re confronted with changing technologies and products, changing Internet and intranet access needs, changing device and applications usage patterns - the list goes on and on.

Lapsys ESP’s Delivery to Desk (D2D) service to deliver, install and pre-configure your IT equipment to your exact specifications. It is a one-stop resource designed to save you time and money. D2D ensures all your hardware, software; printer drivers and network connections are promptly installed and fully operational, for maximum productivity with minimal disruption.

D2D will meet any deadline or deployment size, from delivery and installation of single PCs to networked, multi-site architecture. We can also replace and manage outdated equipment, removing your old hardware for later disposal.

Network Management

The ever-increasing speed of change in business environments and the corresponding application complexity has resulted in more and more bandwidth intensive applications.  For clients with presence across geographical regions, a robust and highly available network is essential to success.  Lapsys ESP’s Network administrators monitors and manages clients’ global networks, including network links and devices such as routers, switches and VPN concentrators.

Features include:

• Backup of all device configurations
• Updating device software release to preserve functionality and integrity
• Plan and execute changes to device configurations
• Monitor all devices and escalate accordingly
• Provide reports on availability, response times and Up time

Helpdesk and Desktop Management

Companies today have a globally dispersed, mobile, digital workforce that relies upon IT infrastructures and applications. Their satisfaction levels are a realistic indication of the quality of IT operations and service delivery. Lapsys ESP’s Desktop business solutions are a combination of desktop standardisation, asset management and remote desktop support to ensure a high quality, ‘always available’ IT service for each client’s end users.

Helpdesk and Desktop Management Solutions
 
Working with our partners, Lapsys is a one-stop cost-effective solution provider for all your desktop needs . It seamlessly delivers planning and execution, including remote deployment and rigorous testing, with minimal disruption to end-users and your business operations.

Our Desktop services covers these key areas:

Desktop Management
Asset Management – Keeping an asset register
Detailed hardware inventory tracking serial numbers make and models.
 
Software Rollout
Pilot rollout/ Testing of software on your workstations and establishing stability.
Analysis of impact caused.
Security and Service pack Updates

Patch Management and Updates
Patch vulnerability applicability review
Full Patch Impact Analysis in a lab environment
Patch Deployment in production environment

Account Management
Automated Password reset screen
Automate the user management process through scripts

Anti-virus and Security Management
Continuous vulnerability scanning for latest updates
Random sampling of desktops to ensure correct signature updates across all the desktops in an organization
dual layer email filtering: local & in-the-cloud provides help with compliance but also reduce risk as threats will be cleaned before they reach your mail server
URL filtering: controllable per client per group assists to increase your employee productivity

Location Awareness: increased protection for roaming users will help reduce risk of your company’s intellectual property on roaming laptops

Smart Protection Network technology: stops all threats at their source before they reach your network (includes malicious emails, websites and files)
will help increase lifespan of your existing hardware because work is offloaded to our ‘Threat Management Team’ who support and manage the Infrastructure Management.

Zero Admin – designed from ground up as a “set and forget” deployment
Remote Control
Guide users through a tutorial or assisting your IT Department to troubleshoot any issues with a hand-on approach
Instigate a support chat session with an engineer over the Internet
Send and/or Receive Files/Directories to and from a Target
Take control of the remote machine; execute commands and applications (active state) and at the same time training internal IT staff

Helpdesk Assist
Life cycle Ownership of Incident by a ticket owner
Easy to use Internet support calls logging area
Single point of contact for mobile support and partner support where alerts are sent directly to your mobile

Below: The Lapsys Infrastructure ESP Management Centre

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