TVO CRM™ offers a powerful customer relationship management (CRM) functionality empowering users to enhance the efficiency of existing business processes. TVO CRM™ allows employees from different departments to work from the same real time data, improving consistency of the service offered to the client base.

TVO CRM™  hosted on-demand solution makes Customer Relationship Management easier and more cost-effective for businesses with IT and budget constraints. It provides all the standard functionality of licensed CRM solutions, as well as the security, reliability and performance required to ensure smooth customer operations, without the time and expense or manageability associated with in-house systems; with the added benefit of access to real time client information or order status enquires, Sales force tracking from anywhere in the world.

A cost effective solution designed for companies who seek to service its clients from a centralized hosted CRM Contact Management System which is designed to assist with client performance monitoring to the understanding and overall improvement of customer satisfaction.
Improved performance on and offline - TVO CRM™ has enhanced availability, scalability and performance levels ensuring that data is available 24 /7.

What’s new in TVO CRM™

TVO CRM™ is the product of end user feedback with interacts with all the extended features of Microsoft Dynamics. We have listened to what our clients want from the product and the new features within TVO CRM™ reflect this:

User Interface (UI) -Improvements to the look and feel of TVO CRM™ make it simpler to use than ever before. By simplifying aspects of TVO CRM™ the system operator efficiency increases.

• Auto-complete reduces time spent re-keying information
• Faster searches improve the user experience
• Improved mail merge facility makes mail merges quick and easy
• Customizable navigation pane allows the individual user interface to be configured to display information relevant to the operative
• New workflows make it easy create, find and implement automated processes
• Offline usability is more consistent and offers users offline reporting and customization

Microsoft Excel - TVO CRM™ enables users to import data into Microsoft Excel using the dynamic data connection. The data can be refreshed while being worked on providing the user with the advantage of being able to use the data analysis tools within a familiar environment.

Multi-language and currency - TVO CRM™ enables multinational deployment, users are able to share data in a language of their choice and transactions are recorded in the local currency.

TVO CRM™ is available on-premise and as an on-demand service (also known as Software as a Solution in a box) to provide users with choice of deployment methods to suit individual needs and budgets:

TVO CRM™ “On-premise” - TVO CRM™ can be installed directly into your IT environment, regardless of the size of your company.

TVO CRM™ “Software as a Service in a box” - This means that Lapsys with host the TVO CRM solution for you within our data centre; this option is beneficial to those who do not have the facility to host TVO CRM™ on site.

To find our more about TVO CRM for your company...simply request a Call Back...